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Amazon’s cloud unit said on Thursday (May 7) it was actively working to restore temperatures to normal levels at a data center in North Virginia after overheating disrupted some services, though progress has been slower than anticipated.
Amazon Web Services said it had made “incremental progress” in restoring cooling systems, noting that a power loss linked to the incident affected some hardware and that services reliant on the impacted facility could experience “impairments.”
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AWS did not immediately respond to a Reuters request for comment seeking further details on what caused the overheating.
As part of its recovery efforts, the cloud computing platform said it had shifted traffic away from the impacted Availability Zone for most services.
An “Availability Zone” comprises one or more connected physical data centers and are designed to operate independently within an AWS Region.
The outage has affected Coinbase, which said some users may experience degraded performance due to the AWS issue, though the cryptocurrency exchange added that customer funds remain safe.
In 2025, Cloud service Amazon Web Services (AWS) was down for a few hours. The issue came from technical problems at a data center in Northern Virginia.
Amazon first reported the issue at 12:11 a.m. PDT, saying, “We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region,” which is located in Northern Virginia.
The outage hit many websites and apps. Fast Company says these included big names like Amazon Prime Video, Apple Music, AT&T, and Delta Airlines.
