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The US Cybersecurity and Infrastructure Security Agency (CISA) has included a vulnerability in SolarWinds Web Help Desk, known as CVE-2024-28986 (with a CVSS score of 9.8), in its catalog of Known Exploited Vulnerabilities (KEV).
This week, SolarWinds fixed a vulnerability in its Web Help Desk solution for customer support. The flaw is a Java deserialization issue that attackers can exploit to run commands on a vulnerable host, potentially leading to remote code execution.
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SolarWinds explains that WHD is a cost-effective software used by big businesses and government organizations for Help Desk Ticketing and Asset Management.
“SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.” reads the advisory published by Solarwinds. “However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.”
CVE-2024-28986 affects all versions of Web Help Desk. Upgrade to WHD 12.8.3 and install the hotfix, as recommended by the software company.
Experts also suggest that private organizations should review the Catalog and fix any vulnerabilities in their infrastructure.
CISA orders federal agencies to fix this vulnerability by September 5, 2024.
